Guide flow, purchase, settlement, explaining the flow to delivery.
In addition, we prepared a message template to make a pleasant deal with each other.
- Presentation of a profile screen that describes the specialty of the guide
- answer the questions
- Send request acceptability
Accept the plan with 'Accept' and decline with 'Cancel'
- Create a plan in line with the customer, delivery
- Answer your questions
- Stay close to customers until work is over
- Receive reviews from customers
- Find the perfect plan (see the plan content, reviews of guides, etc.)
- Send a message to the guide (question)
- Send request to guide
- Tell the guide the details after payment is complete
- Receive a plan from the guide
- Receive plan with 'Accept', cancel with 'Cancel'
- Ask the guide if there is a correction
- Send a review to the guide when the request is complete
- Inquire before purchasing a plan
Ask simple questions about the guide before purchasing a plan, and eliminate any questions before purchasing.
- The plan seems to be mainly the trip to ○○, but is it possible to make a trip to △?
Send request at time of purchase
- The plan is delivery within 3 days at minimum, but is it possible to get within 2 days?
Tell the guide more details at the time of purchase.
- I would like a travel plan to ○○.The place I want to go to the minimum is △.I like temples, so I would like to go around some historical temples.Thank you in advance.
After purchasing, move to the chat room and say hello to the guide.
Provide specific request content
- I purchased the service.I would like to request a travel plan to ○○.Thank you for your understanding until the exchange is completed.
The chat room will communicate the specific request.
When exchange is overdue
- The travel period is 3 days from ○ month ○ day.I would like to ask you for a day of sightseeing during that time.
The budget is about 10,000 yen overall, and the place to go is ~.This time I'm thinking about regular spot sightseeing mainly.
The delivery date is fine as prescribed.Thank you in advance.
If there is a delay in communicating with the guide, we will prompt you in the chat room.
- ○ We can not contact you by the plan that was scheduled to be delivered on the month ○ ○.
I would like to know the current situation of Mr. △.
- To accept the request
Let's add a simple message for smooth communication in the future.
In case of Deny for request
- Thank you for contacting us.It is possible to make a plan corresponding to the contents and the amount of money presented.Thank you.
Even if you have to refuse a request, be sure to take pleasant action so that it will lead to the future.
Greeting when purchased
- Thank you for contacting me.I apologize, but the request is out of the scope of my service.
I'm sorry, but I will cancel.Please contact us if you would like a travel plan to ● ● or next time.
Once purchased, move to the chat room and say hello to the users.
Confirmation at the time of plan delivery
- Thank you for purchasing this service. We look forward to your service completion in the future.
I think it is quick, but I would like to know the details when assembling the plan.
Can you tell us about the travel priorities, travel budget, where you want to go, etc.
Please contact me once the plan has been delivered.
When exchange is overdue
- We have delivered the plan. Please confirm. If you do not make corrections in particular, please push the button of plan termination.
In addition, since I will respond to questions at any time, the review is fine after that. Thank you in advance.
If the contact from the user is delayed after the plan is delivered, we will prompt you in the chat room.
- ○ We have not yet pressed the Finish button for the plan we have delivered on Mon ○ ○ day.
Sorry for your inconvenience but could you please confirm and press the Finish button?